Refund Policy
Refund Policy
Effective Date: September 23, 2026
Thank you for using ExamsGyan.
ExamsGyan provides digital educational services, including online learning resources, practice questions, examinations, AI Tutor services, AI-generated educational content and paid AI credit plans.
This Refund Policy explains when refunds may be available for purchases made through:
By purchasing a paid ExamsGyan plan, you acknowledge and agree to this Refund Policy, subject to applicable consumer-protection and other mandatory legal rights.
1. Nature of ExamsGyan Services
ExamsGyan provides primarily digital services.
Paid plans may provide access to features such as:
- AI Tutor
- AI-generated study material
- AI-generated questions
- AI-generated explanations
- AI quizzes
- Educational practice features
- AI credits
- Other premium educational functionality
Because these are digital services that may become available immediately after payment, refund eligibility may be limited once the service has been activated or consumed.
Nothing in this policy limits any refund or consumer right that cannot legally be excluded.
2. Current Paid Plans
The paid plans currently offered by ExamsGyan may include:
Pro Plan
Price: ₹199
- 30 days access
- 200 AI credits
Expert Plan
Price: ₹299
- 30 days access
- 400 AI credits
Prices, features, credits and durations may change in the future.
The plan information displayed at the time of purchase will generally apply to that transaction.
3. General Refund Principle
Because ExamsGyan provides digital services, a refund is not automatically available simply because a user changes their mind after purchasing or begins using the service.
Once a paid plan has been successfully activated, the user may immediately receive access to digital services and AI credits.
Accordingly, refund requests may be limited after:
- Paid access has been activated
- AI credits have been used
- AI generations have been consumed
- Premium educational content has been accessed
- Other paid features have been used
However, we will consider legitimate refund requests on a case-by-case basis and in accordance with applicable law.
4. Duplicate Payment
If you are charged more than once for the same purchase due to a duplicate transaction, you should contact us.
Where the duplicate charge is verified, the duplicate payment may be eligible for a refund.
Please provide:
- Registered email address
- Razorpay Order ID, if available
- Razorpay Payment ID, if available
- Transaction date
- Amount charged
- Relevant payment information
Do not send your card number, CVV, UPI PIN or OTP.
5. Payment Successful but Plan Not Activated
If your payment was successfully completed but your purchased plan was not activated, please contact us.
We will verify the transaction.
If we confirm that:
- The payment was successfully received;
- The transaction is valid;
- The plan was not activated due to a technical problem; and
- The purchased service cannot reasonably be restored,
we may provide an appropriate remedy, which may include:
- Activating the purchased plan; or
- Providing a refund where appropriate.
Our first preference may be to restore the service when technically possible.
6. Payment Deducted but Transaction Appears Failed
Sometimes a bank or payment provider may temporarily show a deduction even though the payment has not been successfully completed.
In such cases, the payment may subsequently:
- Be automatically reversed by the payment provider; or
- Be confirmed and activated by ExamsGyan.
Please allow reasonable processing time before submitting a refund request.
If the amount remains deducted and the transaction has not been resolved, contact us with the relevant transaction details.
7. Unauthorized or Fraudulent Payment
If you believe a payment was made without your authorization, contact your bank/payment provider immediately and notify ExamsGyan.
We may investigate the transaction and may cooperate with the payment provider or relevant authorities where necessary.
We may request reasonable information to investigate the claim.
8. Change of Mind
A refund is generally not guaranteed solely because a user changes their mind after purchasing a digital plan.
This includes situations such as:
- Purchased the wrong plan
- No longer want to use the service
- Did not use the service after purchasing
- Purchased the service accidentally where the payment was valid and the service was available
- Expected different AI results
- Decided to stop studying
- Purchased a plan but changed educational requirements
Nevertheless, legitimate requests may be reviewed individually where appropriate and where permitted by applicable law.
9. Unused AI Credits
Unused AI credits generally do not have cash value and cannot normally be exchanged for money.
Unused credits may not automatically qualify for a refund.
If a refund is approved, any remaining paid access or AI credits associated with that transaction may be cancelled or removed.
10. Used AI Credits
Once AI credits have been consumed, the corresponding digital service has been provided.
Therefore, a refund may be restricted or unavailable for AI credits that have already been used, subject to applicable law.
For example, if a user purchases:
200 AI credits
and consumes:
50 AI credits
a refund request may be evaluated based on the remaining service, the circumstances of the request and applicable law.
11. AI-Generated Content
ExamsGyan uses AI-assisted technology.
AI-generated content may occasionally contain:
- Incorrect information
- Incomplete explanations
- Outdated information
- Calculation errors
- Misinterpretations
- Other inaccuracies
The presence of an error in an AI-generated response does not automatically create a right to a refund.
Users should verify important educational information through appropriate authoritative sources.
If you believe there is a significant technical problem with the AI service, please contact us so we can investigate.
12. Technical Problems
If a paid feature does not work as reasonably expected because of a technical problem attributable to ExamsGyan, please contact us.
Depending on the circumstances, we may provide:
- Technical assistance
- Restoration of access
- Extension of the paid period
- Replacement or restoration of credits
- Another appropriate remedy
- Refund where appropriate
We may investigate technical issues before determining the appropriate remedy.
13. Service Unavailability
If a paid service becomes unavailable because of a technical problem affecting ExamsGyan, we will make reasonable efforts to restore the service.
Depending on the duration and circumstances of the outage, we may consider:
- Extending the subscription period
- Restoring affected AI credits
- Providing another appropriate remedy
- Providing a refund where appropriate
Temporary interruptions caused by internet providers, payment providers, third-party infrastructure, scheduled maintenance, force majeure or circumstances beyond our reasonable control may be handled differently.
14. Refunds for Account Suspension
If an account is suspended because of a violation of the Terms and Conditions, fraud, abuse, payment manipulation, security violations or other prohibited conduct, a refund is not automatically guaranteed.
Any refund will be considered according to the circumstances, applicable law and the applicable transaction terms.
15. Fraudulent Use of Free or Paid Services
ExamsGyan may refuse or restrict refunds associated with:
- Fraudulent accounts
- Multiple accounts created to abuse promotions
- Attempts to bypass AI limits
- Payment manipulation
- Chargeback abuse
- Unauthorized access
- Deliberate misuse of the platform
- Other fraudulent activity
Nothing in this section limits any rights available under applicable law.
16. Razorpay Payments
Payments may be processed through Razorpay.
ExamsGyan may use Razorpay payment information to verify transactions and process refunds where applicable.
Payment-related records may include:
- Order ID
- Payment ID
- Amount
- Currency
- Payment status
- Transaction date
- Refund status
Razorpay may process payment information according to its own terms and privacy policy.
ExamsGyan does not ask users to provide their:
- UPI PIN
- CVV
- OTP
- Complete card credentials
by email or support communication.
17. Refund Processing
Where a refund is approved, the refund will generally be processed through the original payment method or the applicable payment provider, where technically possible.
The time required for the refund to appear in your account may depend on:
- Payment provider processing
- Bank processing
- Card issuer
- UPI/payment network
- Transaction type
- Other financial-institution processes
ExamsGyan does not control the processing time of a third-party bank or payment network.
18. Refund Request Procedure
To request a refund or report a payment problem, contact:
Email: examsgyans@gmail.com
Please include:
- Full name
- Registered email address
- Plan purchased
- Purchase date
- Amount paid
- Razorpay Order ID
- Razorpay Payment ID, if available
- Description of the issue
- Relevant screenshots or transaction confirmation, where useful
Please do not send:
- Password
- OTP
- CVV
- UPI PIN
- Full card number
- Other authentication credentials
19. Refund Review
Refund requests may be reviewed based on:
- Payment status
- Transaction validity
- Plan activation status
- AI credit usage
- Service availability
- Technical issues
- Duplicate payment status
- Account status
- Previous refund history
- Evidence supplied by the customer
- Applicable law
We may request additional information where reasonably necessary.
20. Chargebacks
Before initiating a chargeback, users are encouraged to contact:
so that we can investigate payment or service problems.
We will cooperate with payment providers and financial institutions regarding legitimate payment disputes.
Fraudulent or abusive chargebacks may result in account restrictions where permitted by applicable law.
Nothing in this section limits a consumer’s legal rights.
21. Cancellation of Future Purchases
ExamsGyan plans described under this policy are currently digital access plans with a defined validity period.
Unless otherwise stated during purchase, the plan does not automatically renew simply because the validity period ends.
If automatic recurring billing is introduced in the future, the applicable recurring-payment and cancellation terms will be clearly communicated before or during enrollment.
22. Taxes and Transaction Charges
Where applicable, taxes or other legally required charges may be included in or added to the displayed purchase price.
Any transaction or payment-provider charges will be handled according to the applicable payment terms and law.
23. Policy Changes
We may update this Refund Policy from time to time.
When we make changes, we may update the Effective Date shown at the beginning of the policy.
Material changes may be communicated through the website or other appropriate means where required.
The policy applicable to a transaction may depend on the circumstances and applicable law.
24. Consumer Rights
Nothing in this Refund Policy is intended to remove, restrict or waive any mandatory rights that a consumer may have under applicable law.
Where applicable law provides a refund, cancellation or other consumer remedy that cannot legally be excluded, that right will continue to apply.
25. Contact Us
For refund requests, payment issues or questions regarding this policy:
ExamsGyan
Email: examsgyans@gmail.com
Website: https://examsgyan.com/
When contacting us, please provide transaction information sufficient for us to locate the payment.
Do not send passwords, OTPs, CVV numbers, UPI PINs or complete card information.
26. Acceptance
By purchasing or using a paid ExamsGyan service, you acknowledge that you have read and understood this Refund Policy.
This policy should be read together with:
- ExamsGyan Terms and Conditions
- ExamsGyan Privacy Policy
- Any applicable plan or purchase terms displayed at checkout
Last Updated: September 23, 2026
ExamsGyan — AI Study Center
https://examsgyan.com/
Email: examsgyans@gmail.com