Privacy Policy
Effective Date: September 23, 2026
Welcome to ExamsGyan (“ExamsGyan”, “we”, “us”, or “our”).
ExamsGyan provides educational learning, practice, examination, AI-assisted study and related educational services through our website, mobile applications and associated services.
Our website is:
We respect your privacy and are committed to protecting the personal information of students, parents, teachers, educators and other users who use our services.
This Privacy Policy explains what information we collect, how we use it, how it may be shared, how we protect it, and the choices available to you.
By using ExamsGyan, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you use ExamsGyan, we may collect the following categories of information.
1.1 Account Information
When you create an ExamsGyan account, we may collect:
- Full name
- Email address
- Mobile number, where provided
- Account type, such as Student or Parent
- Username or account identifier, where applicable
- Password-related authentication information
- Profile information that you choose to provide
Passwords are not intended to be stored by ExamsGyan in plain-text form.
2. Authentication Information
ExamsGyan uses authentication services to securely manage user accounts.
Our authentication system may process information such as:
- Email address
- Authentication identifiers
- Account creation information
- Login and authentication status
- Security-related authentication information
ExamsGyan may use Firebase Authentication or related Google/Firebase services to provide account authentication.
Firebase may process information according to Google’s/Firebase’s applicable privacy terms and policies.
We do not request or intentionally store your Firebase authentication password in plain text.
3. Student and Educational Information
If you use ExamsGyan as a student, parent or educator, you may provide educational information such as:
- Class or grade
- Subjects
- Chapters
- Practice activity
- Quiz activity
- Examination activity
- Answers submitted for educational purposes
- Scores and results
- Learning progress
- Saved educational content
- AI Tutor interactions
- Notes or explanations created through the platform
- Other educational information you voluntarily provide
This information is used primarily to provide and improve educational functionality.
4. AI Tutor and AI-Generated Content
ExamsGyan provides AI-assisted educational features, including an AI Tutor and AI-generated study material.
When you use these features, information that you submit may include:
- Questions
- Study topics
- Subject or chapter information
- Answers
- Requests for explanations
- Requests for notes
- Requests for quizzes
- Other educational prompts or content
This information may be processed by technology providers that support our AI functionality.
AI-generated responses are provided for educational assistance and may occasionally contain errors, omissions or inaccurate information.
Users should verify important educational information with appropriate textbooks, teachers, official educational resources or other reliable sources.
You should not submit passwords, payment credentials, government identification numbers, highly sensitive personal information or other information that is unnecessary for an educational request.
5. AI Credits and Usage Information
Certain AI features may operate using AI credits.
We may store information relating to:
- AI credits allocated to your account
- AI credits remaining
- AI generation usage
- Free-trial usage
- Purchased plan
- Plan activation date
- Plan expiration date
- Related account entitlement information
This information is used to provide the AI services, enforce plan limits, prevent abuse and maintain accurate account records.
6. Payment Information
ExamsGyan offers paid plans and digital services.
Payments may be processed through Razorpay.
When you make a payment, we may receive information necessary to:
- Identify the transaction
- Verify payment status
- Identify the purchased plan
- Confirm the amount paid
- Activate your account entitlement
- Maintain payment records
- Process refunds or payment-related support requests
- Detect duplicate or fraudulent transactions
Payment credentials such as your complete card number, CVV or UPI PIN are not intended to be collected or stored by ExamsGyan.
Payment information is processed through the applicable payment provider according to its privacy and security policies.
For payment processing, Razorpay may process information according to Razorpay’s applicable terms and privacy policy.
ExamsGyan may retain transaction identifiers such as:
- Order ID
- Payment ID
- Payment status
- Amount
- Currency
- Plan purchased
- Transaction date
- Refund information where applicable
These records may be retained for accounting, customer support, fraud prevention, legal compliance and transaction reconciliation.
7. Payment Verification
For security and fraud-prevention purposes, ExamsGyan may verify payment transactions through server-side systems.
This may involve checking:
- Payment ID
- Order ID
- Payment amount
- Currency
- Payment status
- Payment signature
- Payment-related webhook information
This information helps us ensure that paid features are activated only after a valid payment has been verified.
8. Cookies and Similar Technologies
ExamsGyan may use cookies and similar technologies to provide and secure the website.
Cookies may be used for purposes including:
- Authentication
- Maintaining login sessions
- Security
- Remembering preferences
- Improving website functionality
- Measuring website usage
- Preventing abuse
- Supporting account-related functionality
Some cookies may be essential for the website to function correctly.
You may configure your browser to block or delete cookies. However, disabling certain cookies may prevent some features of ExamsGyan from functioning correctly.
9. Technical and Log Information
When you access our website or services, certain technical information may automatically be recorded by our hosting, security or application systems.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Approximate access time
- Requested pages or resources
- Referring page
- Error information
- Security and authentication events
This information may be used for:
- Security monitoring
- Troubleshooting
- Fraud prevention
- Abuse prevention
- Website performance
- Technical maintenance
- Improving our services
10. How We Use Your Information
We may use collected information to:
- Create and maintain user accounts.
- Authenticate users.
- Provide educational services.
- Provide AI-assisted educational features.
- Provide quizzes, practice and examinations.
- Save learning progress.
- Manage AI credits.
- Process and verify payments.
- Activate paid plans.
- Process refunds where applicable.
- Provide customer support.
- Prevent fraud and abuse.
- Protect the security of our website and services.
- Diagnose technical problems.
- Improve our website, applications and educational services.
- Communicate important service-related information.
- Comply with applicable legal obligations.
- Enforce our Terms and Conditions and other applicable policies.
We do not use your information for purposes that are materially inconsistent with this Privacy Policy without appropriate notice where required.
11. Educational Use of Information
ExamsGyan is designed to support learning and educational activities.
Information relating to educational activity may be used to provide features such as:
- Personalized learning experiences
- Practice recommendations
- Progress tracking
- Quiz results
- Study assistance
- AI Tutor responses
- Notes and explanations
- Examination preparation
We aim to collect only information reasonably necessary to provide these services.
12. Information Sharing
We do not sell your personal information as a product to third parties.
We may share or provide access to information when reasonably necessary with:
Service Providers
We may use third-party providers that help us operate our services, such as providers for:
- Authentication
- Hosting
- Cloud infrastructure
- Payment processing
- AI services
- Security
- Email or communications
- Technical support
These providers may process information only as necessary to provide their services to us or as otherwise permitted by applicable law.
Legal Requirements
We may disclose information where reasonably necessary to:
- Comply with applicable law
- Respond to lawful requests
- Protect our legal rights
- Investigate fraud or abuse
- Protect users or the public
- Enforce our Terms and Conditions
- Prevent security threats
Business Transfers
If ExamsGyan or substantially all of its assets are involved in a merger, acquisition, restructuring, sale or similar transaction, information may be transferred as part of that transaction, subject to applicable legal requirements.
13. Third-Party Services
ExamsGyan may use third-party services to operate certain functionality.
These may include, depending on the features being used:
- Google/Firebase for authentication and related services
- Razorpay for payment processing
- AI technology providers for AI-assisted educational features
- Hosting and infrastructure providers
- Security and performance services
Third-party services operate under their own terms and privacy policies.
We encourage users to review the privacy policies of third-party providers when using features that rely on those services.
14. Children’s and Student Privacy
ExamsGyan may be used for educational purposes by students of different ages.
Where a student is a minor, use of the service should be undertaken with appropriate involvement, authorization or supervision of a parent, guardian, school or other authorized adult, as applicable.
Parents or guardians should supervise a minor’s use of online educational services and should help ensure that the child does not voluntarily provide unnecessary sensitive personal information.
We do not intentionally require students to provide unnecessary sensitive personal information in order to use ordinary educational features.
If you believe that a child has provided personal information to us in circumstances where such collection was not appropriate, a parent or guardian may contact us using the details provided below.
We will consider and respond to valid requests in accordance with applicable law.
15. Information Security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure or destruction.
Security measures may include:
- Secure authentication mechanisms
- HTTPS/TLS encryption for website communications
- Server-side payment verification
- Payment signature verification
- Webhook verification
- Access controls
- Nonce and request validation
- Database security measures
- Security monitoring
- Rate limiting and abuse-prevention mechanisms where applicable
However, no internet transmission, website, application or electronic storage system can be guaranteed to be completely secure.
Users should also protect their accounts by:
- Using a strong password
- Not sharing passwords
- Not sharing authentication codes
- Logging out from shared devices
- Keeping their devices secure
ExamsGyan will never intentionally ask you to provide your password, CVV, UPI PIN or authentication OTP through an unsolicited message.
16. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on:
- The type of information
- The purpose for which it was collected
- Whether your account remains active
- Legal or regulatory requirements
- Accounting requirements
- Fraud prevention requirements
- Dispute resolution
- Security requirements
- Legitimate business needs
Payment and transaction records may need to be retained for longer periods where required for accounting, legal, tax, fraud prevention or dispute-resolution purposes.
When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal and operational requirements.
17. Account Deletion
You may request deletion of your ExamsGyan account and associated personal information by contacting us.
Please email:
Your request should include enough information for us to identify the relevant account.
For security purposes, we may need to verify that the request is being made by the account holder or an authorized parent/guardian.
Certain information may need to be retained where required by law or where reasonably necessary for:
- Financial records
- Payment disputes
- Fraud prevention
- Security
- Legal claims
- Regulatory obligations
- Enforcement of agreements
Deleting an account may also result in the loss of saved learning progress, quizzes, notes, AI history and other account-related information.
18. Your Choices and Rights
Depending on applicable law and your circumstances, you may have rights relating to your personal information, including:
- Requesting access to certain information
- Requesting correction of inaccurate information
- Requesting deletion of information
- Requesting information about how your data is used
- Withdrawing consent where processing is based on consent
- Requesting restriction of certain processing where applicable
- Raising a privacy-related complaint
To exercise an applicable privacy right, contact us at:
We may request reasonable verification before processing certain requests.
19. Marketing Communications
We may send service-related communications necessary to operate your account.
Examples include:
- Account-related messages
- Payment confirmations
- Security notifications
- Important service updates
- Changes to our policies
- Support responses
Where marketing communications are sent, you may have the option to unsubscribe or opt out where applicable.
Transactional and security communications may continue where necessary to provide the service.
20. AI and Automated Processing
Some ExamsGyan features use artificial intelligence or automated processing to provide educational assistance.
AI systems may process the educational prompts and information submitted by users in order to generate:
- Explanations
- Questions
- Answers
- Notes
- Study material
- Quiz content
- Educational recommendations
AI-generated information should not be treated as guaranteed to be correct.
ExamsGyan does not represent AI-generated content as a substitute for qualified teachers, official educational materials, professional advice or authoritative examination information.
21. Accuracy of Information
Users are responsible for ensuring that information they provide to ExamsGyan is accurate and up to date.
You should not provide unnecessary sensitive information through educational prompts, profile fields, support messages or other areas of the service.
22. External Websites and Links
ExamsGyan may contain links to external websites, applications or services.
We are not responsible for the privacy practices, content or security of third-party websites.
When you follow an external link, you should review the privacy policy of that website or service.
23. Data Transfers
Our service providers may process information using infrastructure located in countries or regions different from your location.
Where applicable, such processing will be subject to appropriate contractual, technical or legal safeguards.
By using ExamsGyan, you acknowledge that certain service providers may process information internationally as necessary to provide the service.
24. Fraud and Abuse Prevention
We may process technical, account, payment and usage information to identify and prevent:
- Fraudulent payments
- Duplicate payment processing
- Unauthorized account access
- Abuse of free trials
- Automated attacks
- Excessive or malicious requests
- Attempts to bypass AI credit restrictions
- Other misuse of the service
This processing is intended to protect ExamsGyan and its users.
25. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we may update the Effective Date shown at the beginning of this Privacy Policy.
Material changes may also be communicated through the website, application or other appropriate means where required.
We encourage users to periodically review this page.
26. Contact Us
If you have questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact us.
ExamsGyan
Email: examsgyans@gmail.com
Website: https://examsgyan.com/
When contacting us about an account or privacy request, please do not send:
- Passwords
- OTPs
- CVV numbers
- UPI PINs
- Complete card numbers
- Other authentication credentials
27. Acceptance
By using ExamsGyan, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of information as described above, subject to applicable law.
If you do not agree with this Privacy Policy, please discontinue use of the applicable ExamsGyan services.
Last Updated: September 23, 2026
ExamsGyan — AI Study Center
https://examsgyan.com/
Email: examsgyans@gmail.com